Phone is the way to reach us, whether the problem is active water or a drain that has been slow for a week. Tell the dispatcher what you see and they will tell you what to do next.
Our business address and email are below for anything that is not urgent.
Where and When to Reach Us
Dispatch line: open 24 hours, seven days a week, including holidays. The number is on the call button on this page.
Address: 15 Union St, Lawrence, MA 01840. Plumbers work in the field, so please call before you visit.
Email: contact@247plumberlawrencema.com. Email suits paperwork, property-manager questions and non-urgent requests. Do not use email for water that is running right now.
Have These Ready When You Call
A few details help the dispatcher route the right plumber and the right tools to your address.
- The street address, the unit or floor, and a callback number
- Where the water or the backup is, and whether it is still spreading
- What you have shut off, such as the main valve, a fixture valve or a breaker
- Whether it is a house, a multi-unit building or a business
- The age and type of the water heater if it is involved
- Whether you own the building or rent, and the landlord's contact if you rent
If you smell gas, leave the building and call 911 first. Then call your gas utility. Call us after the gas company says it is safe.
What Happens After You Dial
The dispatcher confirms your address and asks a few direct questions. If water is still moving, they will walk you through closing the main valve before anything else.
Next a licensed plumber is assigned. You hear what to expect for your location, then the plumber stops the damage, explains the cause and gives a clear price before work starts. Calls to nearby towns such as Methuen and Andover follow the same steps.
Find Us in Downtown Lawrence
The office sits on Union Street, close to the North Canal district and a short drive from Route 28 and Interstate 495.
Property Managers and Landlords
If you manage a building for its owners, say so on the call and give the owner's name if they have approved repairs. That speeds up the price conversation. See commercial plumbing for shared lines and leak detection for hidden water between units.
Tenants can call too. Tell the landlord in writing as well, because a home without enough water for 24 hours or more is treated as a health and safety problem by the state sanitary code.