This policy covers Lawrence 24/7 Plumbing, 15 Union St, Lawrence, MA 01840. It explains what we collect, why, and the choices you have. Updated October 2026.
Information We Collect
Most contact with us happens by phone. When you call, we may collect your phone number, your name, the service address and a description of the plumbing problem so we can send the right plumber.
If you email us, we receive your email address and whatever you write. This website does not ask you to submit information through a form.
Call recording
Calls to our line may be recorded for quality and training purposes.
If you do not want a call recorded, tell the dispatcher at the start of the call.
How We Use It
We use call and email details to schedule and perform plumbing work, to give you a price, to follow up on a visit and to answer questions about your job. Recordings help us check that dispatch worked the way it should and train the people who answer the line.
We may also keep records needed for permits, insurance questions and our own business accounts.
Who Sees It
Information goes to the dispatcher and the plumber assigned to your job. We may share it with service providers who help us run the phone line, keep records or process payments, and with a permit office when a job requires it.
We may also disclose information when the law requires it, or to protect people or property in an emergency.
Website, Maps and Cookies
Pages on this site include an embedded Google map. Loading it can place cookies or send technical details to Google, which handles that data under its own privacy policy.
Like most websites, our hosting may log standard technical details such as your browser type and the pages requested. Tapping a call button hands the number to your phone, and your carrier handles the call.
How Long We Keep It
We keep information as long as needed to complete your job, meet legal and tax duties and handle disputes. After that we delete it or remove identifying details where we can.
Keeping Information Secure
We limit access to call details and job records to the people who need them to schedule and perform work. No method of storage or transmission is perfectly secure, so we cannot promise absolute security.
Please do not email card numbers, passwords or other sensitive details. If a job needs such details, the dispatcher will tell you the safest way to share them.
Landlords, Tenants and Property Managers
When a landlord or manager books work for a tenant, we may receive the tenant's name, unit and access details from that person. We use them only to complete the job and to contact the right person about it.
If you are a tenant and did not expect a call, tell the dispatcher and we will confirm who requested the visit.
Your Choices
You can ask us to tell you what we hold about you, correct it or delete it, subject to records we must keep by law. Email contact@247plumberlawrencema.com with your request and the phone number you called from.
You can also ask not to be contacted again about a past job. We will note it.
Children and Changes
Our services are for adults who own, rent or manage property. We do not knowingly collect information from children.
We may update this policy and will change the date above when we do. Questions can go to the email address above or to the dispatch line.